CONDITION MONITORING
WHAT IS CONDITION MONITORING
Condition Monitoring gives you a clear view of how your machines, fleets, and worksites are performing. With smart tools and expert support, you get insights into the health and productivity of your equipment.
No more guesswork—just timely updates, alerts, and advice to help you get the most out of your connected machines.
To request Condition Monitoring sign up in the below form today.
Benefits of HDAdvantage
READY TO EARN MORE FROM YOUR ASSETS?
We have the experience and expertise to help. Fill-out the form to get started.
CUSTOMER VALUE AGREEMENT (CVA)
A Customer Value Agreement (CVA) is more than just an agreement, it’s a promise that your machine has the ongoing support and expertise of a team of Cat specialists. Spend more time focusing on your business and less time organising machine maintenance with a CVA.
CVAs are available in a range of support plans – from having maintenance kits delivered for your own installation to fixed price parts and total equipment maintenance and repair.
Critical fault alerts are sent in HD360 when you have a Customer Value Agreement.
This feature will notify you and your business of critical alerts on your connected assets in HD360 and provide recommendations on how to resolve your alert.
Also included in this feature is access to:
Requesting a service for an asset
Requesting a call back from our Conditioning Monitoring team
Viewing a historical summary of the alerts on the asset
Important to note that if you are already covered by a Condition Monitoring analyst, you won't receive Critical Alerts. You will be contacted by our CMA team directly who will be able to provide you with further information about the alert and how to resolve it.
Access the Knowledge Article for more information about this feature.
There’s an important change to how you will receive your notifications about the health of your machine.
Inform customers (who are not on HD360) have been receiving a Condition Monitoring service and contacted via phone or email since purchasing a machine for matters related to the health of your machine.
Please note, you will no longer be receiving these critical fault alerts via email.
Centralise your machine data and access all your machine/s information in one convenient place.
Receive timely notifications about critical issues with your connected assets.
Get actionable recommendations on how to address and resolve alerts promptly.
Download HD360 app and create an account with your selected email and password.
Verify your phone number for secure access and enter your Hastings Deering account details.
We'll take it from there, confirming your details to ensure your data is secure.
To access critical alerts, open HD360 and go to the Assets Tab.
Select a connected machine.
Under the machine select the Fault Codes section to see a list of critical alert
Other Technologies & Services
HD360
Order and track parts, view credit limits, invoices, and statements, machine info, location, service history, updates and alerts, Cat® quick links, plus more. Get HD360 and get connected.
Oil Commander
Assess and manage online your fluid analysis program results and sample interpretations provided by Hastings Deering Laboratory services.
ALL-NEW SIS 2.0 IS HERE
One-click access to planned maintenance and service options. Any device, anytime, anywhere
