Frequently Asked Questions
Hastings Deering is the official Cat® equipment supplier in Queensland and Northern Territory, offering new and used Cat equipment sales, along with Cat rentals, spare parts, servicing solutions and customer support. Here you can find answers to our most frequently asked questions relating to sales, financing and warranties, parts, servicing and repairs, our HDAdvantage™ program and Cat SIS 2.0.
Service-Specific FAQs
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What is an engine rebuild?A Cat® engine rebuild involves a thorough process that updates and reconditions your Cat engine to meet the latest Cat rebuild specifications. Starting with a comprehensive inspection and evaluation in which we develop a customised rebuild plan for the specific needs of your engine and provide you with a Cat engine rebuild cost estimate, the process involves:
Disassembly — Your Cat engine is completely disassembled and parts inspected and measured against Cat’s stringent reusability guidelines. Any parts that don’t meet the latest Cat standards are replaced with new Cat parts.
Reconditioning — This phase of the Cat engine rebuild process addresses specific equipment needs that aren’t usually included in an engine overhaul.
Engineering Updates — Your engine is brought up to date with any required engineering updates. During this phase, your choice of optional performance enhancement upgrades are also carried out.
Reassembly — Your engine is completely reassembled by our Cat qualified technicians.
Testing & Validation — Your rebuilt Cat engine is retested and re-commissioned.
Repainting — Your engine is repainted and a Cat Certified Engine Rebuild decal is issued.
New Cat Certified Engine Rebuild Identification Numbers — You are issued a new Cat Certified Engine Rebuild number which identifies your engine and entitles you to Caterpillar extended service coverage options.
Customer Evaluation — Once your operators are satisfied with the performance of your engine in its working environment the Cat engine rebuild process is complete.
The Cat Certified Engine Rebuild program delivers a range of economic and performance advantages, including improved fuel consumption and lower emissions, and reduced owning and operating costs. The value of your engine is further increased by the new-engine extended service coverage options, access to advanced condition monitoring service with the HDAdvantage™ program, and the extended service coverage available through the Cat Certified Engine Rebuild program — ask about the coverage options at your local Hastings Deering branch. -
Why should I choose a Cat Certified Rebuild?As Cat machines, power trains and major components are “built to be rebuilt” for maximum value and longer service life, Cat® Certified Rebuild programs help you maximise the investment in your asset with full utilisation of a second life at a fraction of the cost of buying new Cat equipment. With a Cat Certified Rebuild, you recover all the performance and productivity of your original machine, power train and components while benefiting from new genuine Cat parts and the latest engineering updates.
Cat Certified Rebuild programs are tailored to your specific equipment needs, enabling you to rebuild part or all, and with the latest critical engineering updates, your engine, powertrain or components are brought up to date with the latest Cat standards. Additionally, you get the benefits and peace of mind that a transferable 24 months / 4000 hours parts and service warranty* delivers, and when you choose a Cat Certified Rebuild program with Hastings Deering, you also get access to HDAdvantage™ advanced condition monitoring. With a Cat Certified Rebuild, the options available to you when renewing the performance of your equipment fleet include everything from complete machine rebuilds to hydraulic system focused rebuilds — ask about the Cat Certified Rebuild programs at your local Hastings Deering branch. -
Why should I choose a Cat Certified Rebuild?As Cat machines, power trains and major components are “built to be rebuilt” for maximum value and longer service life, Cat® Certified Rebuild programs help you maximise the investment in your asset with full utilisation of a second life at a fraction of the cost of buying new Cat equipment. With a Cat Certified Rebuild, you recover all the performance and productivity of your original machine, power train and components while benefiting from new genuine Cat parts and the latest engineering updates.
Cat Certified Rebuild programs are tailored to your specific equipment needs, enabling you to rebuild part or all, and with the latest critical engineering updates, your engine, powertrain or components are brought up to date with the latest Cat standards. Additionally, you get the benefits and peace of mind that a transferable 24 months / 4000 hours parts and service warranty* delivers, and when you choose a Cat Certified Rebuild program with Hastings Deering, you also get access to HDAdvantage™ advanced condition monitoring. With a Cat Certified Rebuild, the options available to you when renewing the performance of your equipment fleet include everything from complete machine rebuilds to hydraulic system focused rebuilds — ask about the Cat Certified Rebuild programs at your local Hastings Deering branch.
Sales, Financing & Warranty FAQs
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Which Hastings Deering branches offer New Cat Equipment sales?Hastings Deering offers new Cat equipment sales at branches across Queensland and Northern Territory.
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What are the benefits of buying new Cat equipment?As Cat® equipment sets the standard across a range of industries, from agriculture and construction through to landscaping and residential, there are numerous benefits to buying new Cat equipment. Brand-new Cat machines are not only the most technologically advanced machines on the market, they’re backed by industry-leading warranties and after-sales support through official Cat dealers like Hastings Deering — the official Cat dealer for Queensland and Northern Territory.
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What Cat financing options do you offer?Hastings Deering provides the best Cat® financing solutions in Queensland and Northern Territory. Whatever your requirements, whether you’re looking to finance a single item of equipment or an entire fleet, a power supply backed by a Cat generator or a boat with a Cat engine, we can provide you with a Cat finance solution designed around your business needs. We offer a range of tailored equipment financing solutions, including Secured Chattel Mortgage Agreements, Commercial Hire Purchases, Flexible Finance Leases, Operating Leases and Lines of Credit.
Visit our Finance & Insurance page for further information on the tailored Cat financing solutions we offer or Apply for Cat Credit Now. -
Do you offer warranties on new Cat equipment?Yes, we offer warranties on all new Cat equipment. Please contact your local Hastings Deering branch if you have any specific warranty queries.
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How long is a standard Cat warranty on new Cat equipment?When you purchase new Cat equipment, Caterpillar secures your investment with a standard Cat warranty that provides 6-12 months of hassle-free operation. You have the option of extending the period of the Standard Warranty through Hastings Deering with a extended warranty, known as ‘Equipment Protection Plans (EPP)’.
Contact your local Hastings Deering branch to find out more about Cat Standard and Extended Warranty cover. -
Does Hastings Deering offer Equipment Protection Plans?Yes, Hastings Deering provides Equipment Protection Plans on all new Cat® machines to provide buyers with the highest level of repair cost protection available and back you for the long haul. For further peace of mind, our Equipment Protection Plans are backed by Cat Financial Insurance Services and Hastings Deering in Asia-Pacific.
Contact your local Hastings Deering branch to find out more about the Equipment Protection Plans we have available. -
Yes, through Hastings Deering you can extend the period of the Standard Cat Warranty with Extended Service Coverage (ESC). By providing parts and labour reimbursement for the covered components, taking out Cat Extended Warranty Coverage with Hastings Deering provides peace of mind against unexpected repair bills.
Contact your local Hastings Deering branch to find out more about Cat Standard and Extended Warranty cover.
Parts FAQs
Servicing & Repairs FAQs
Field Service
Workshop Service
Hydraulic Hose Van Service
Undercarriage Inspection Service
If you have any questions, please contact your local Hastings Deering branch.
Cat Rental Equipment FAQs
HDAdvantage™ FAQs
Cat SIS FAQs