A Cat® Customer Value Agreement (CVA) is more than just an agreement, it’s a promise that your machine has the ongoing support and expertise of a team of Cat specialists. Spend more time focusing on your business and less time organising machine maintenance with a CVA. CVAs are available in a range of support plans – from having maintenance kits delivered for your own installation to fixed price parts and total equipment maintenance and repair.
OUR CVA SERVICES COMMITMENT.
Experience parts on time and priority service depending on your level of CVA. Service Commitment is available as a trial on CVAs from 9 September 2024 – 8 September 2025*.
Parts available when promised, or receive up to $1000* Cat credit
Let us know when you need the parts.
If you need maintenance parts, they will arrive as soon as the next business day.
If you need repair parts, they will arrive as soon as the second business day.
If your parts don’t arrive on time, you’ll receive Cat Credits for the value of the parts up to $1000.
Service response when promised or receive Cat credits for up to 2 hours* of labour.
Let us know when you need planned service such as preventive maintenance, and we will be there.
You’ll receive second business day technician response to fix or diagnose unplanned (breakdown) repairs
If we’re unable to make the appointment or we reschedule the date, you’ll receive Cat credits for up to 2 hours labour.
Priority planned service response with our CVA Service Commitment. Hastings Deering will be there when promised or receive Cat Credits for up to 2 hours* labour.
CVA OPTIONS
HDAdvantage
If you prefer to do maintenance yourself and 'pay as you go'.
Preventive Maintenance Agreements
If you prefer all maintenance to be completed by trained Hastings Deering service teams and want price certainty when it comes to parts and service.
Long Service Agreements
If you prefer all maintenance and repairs to be completed by trained Hastings Deering service teams and want price certainty when it comes to parts and service.
HDAdvantage
If you prefer to do maintenance yourself and 'pay as you go'.
Preventive Maintenance Agreements
If you prefer all maintenance to be completed by trained Hastings Deering service teams and want price certainty when it comes to parts and service.
Long Service Agreements
If you prefer all maintenance and repairs to be completed by trained Hastings Deering service teams and want price certainty when it comes to parts and service.
HDAdvantage(Inform)* | PM Agreements | Long Service Agreements | ||
|---|---|---|---|---|
Services Commitment# | Maintenance parts ready when needed | X | X | X |
Repair parts ready by 2nd business day | X | X | ||
Planned service response fulfilment | X | X | ||
Unplanned service technician response by 2nd business day | X | |||
Scheduled Servicing | Service due notification | X | X | |
12 months fixed parts and labour rates | X | X | ||
Priority service with Cat certified technician | X | X | ||
Full machine maintenance and repairs managed by Hastings Deering | X | |||
Online Resources | Critical alert notifications for select event fault codes via HD360^ | X | X | X |
Machine hours and location | X | X | X | |
VisionLink Connect Subscription | X | X | X | |
Condition Monitoring* | Condition Monitoring Analyst (CMA) advise on request | X | X | X |
^Available to customers on HDAdvantage Inform CVA
*HDAdvantage offers additional levels with enhanced features for more comprehensive condition monitoring and machine health management. For a complete overview of all available packages and their respective benefits, visit HDAdvantage.
#Services Commitment is available to customers as a 12-month trial from 9 September 2024 to 8 September 2025. See Services Commitment terms and conditions for more information.
CVA BENEFITS
