Question 1

What is HDAdvantage?

Accepted Answer

HDAdvantage is a range of asset management tools and condition monitoring services to provide insights into the overall health and productivity of your construction machine, fleet and worksite.

HDAdvantage takes the guesswork out of machine ownership by providing insights into the overall health and utilisation of your machines through timely information, expert advice, and alerts, enabling you to optimise the benefits from your connected machine.

Question 2

Level of service

Accepted Answer

Inform - Automated recommendations on selected faults delivered via HD360 and access to advice from a Condition Monitoring Analyst (CMA) on request.

Advise - Proactive advice from a Condition Monitoring Analyst (CMA) when the machine generates an event or produces a fluid sample requiring attention.

Partner - Confidence to know we are actively monitoring key machine parameters in the effort to identify emerging issues before they cause machine damage and recommendations on how to address these issues.

Bespoke/Tailored solutions can be also offered on request. Contact us for more information.

Question 3

Do I have to pay for VisionLink subscription?

Accepted Answer

VisionLink Connect subscription (daily reporting) is included in each level of HDAdvantage. If more frequent reporting or an API is required than an upgraded VisionLink subscription will be required at an addition cost.

Question 4

What do I need to do benefit from HDAdvantage?

Accepted Answer

To access the benefits of HDAdvantage, simply:

•	Ensure that the Asset is installed with the necessary telematic technology and network connectivity for that Asset to provide HDAL with health and productivity data.

•	Source Cat preventative maintenance parts from Hastings Deering as required for the machine as specified in the Operation and Maintenance Manual from HDAL.

•	Register to join the HDAdvantage Inform, Advise or Partner solutions by signing the Customer Authorisation form and paying the annual subscription fee where applicable.

•	Provide required scheduled fluid sampling for analysis for the Asset (as specified in the Operation and Maintenance Manual) to HDAL or Undertake and annual Cat® Inspect TA1 inspection with the Cat Inspect App.

Note - Cat Product Link telematic devices have been fitted as standard on most Cat products since 2019. Please contact our Technology Support Team* or Hastings Deering Representative to confirm your machine has a working telematic device already installed.

Question 5

Can I get HDAdvantage for an existing machine?

Accepted Answer

Yes. Contact our Technology Support Team or Hasting Deering Representative to find a suitable solution for your machine and operation.

Technology Support Team:
1800 379 858
technology.support@hastingsdeering.com.au

Question 6

How do I get HDAdvantage?

Accepted Answer

Enrolment occurs at point of machine delivery for new and Cat Certified Used construction machines by signing the HDAdvantage Customer Authorisation Forms provided by your Hastings Deering representative.

For existing fleet, contact your Hastings Deering representative to register for HDAdvantage and complete the simple Customer Authorisation forms.

*For assistance and pricing contact the Technology Support Team on 1800 379 858 or technology.support@hastingsdeering.com.au

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