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Services

HDADVANTAGE®

COMPLIMENTARY ON NEW + USED CAT CONSTRUCTION EQUIPMENT

WHAT IS HD ADVANTAGE?

HDAdvantage is a range of asset management tools and condition monitoring services, providing data-driven insights into health and productivity of assets, fleets, and worksites. HDAdvantage takes the guesswork out of machine ownership by providing insights into the overall health and utilisation of your machines through timely information, expert advice, and alerts, enabling you to optimise the benefits from your connected machine.

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Benefits of HDAdvantage

  • Ensure that the Asset is installed with the necessary telematic technology and network connectivity for that Asset to provide HDAL with health and productivity data.

  • Source Cat preventative maintenance parts from Hastings Deering as required for the machine as specified in the Operation and Maintenance Manual from HDAL

  • Register to join the HDAdvantage Inform, Advise or Partner solutions by signing the Customer Authorisation form and paying the annual subscription fee where applicable

  • Provide required scheduled fluid sampling for analysis for the Asset (as specified in the Operation and Maintenance Manual) to HDAL or Undertake an annual Cat® Inspect TA1 inspection with the Cat Inspect App

  • You can also access HDAdvantage on your existing machine. All you have to do is contact our Technology Support Team* or Hasting Deering Representative to find a suitable solution for your machine and operation.

Note: Cat Product Link telematic devices have been fitted as standard on most Cat products since 2019. Please contact our Technology Support Team* or Hastings Deering Representative to confirm your machine has a working telematic device already installed.

Accessing HDAdvantage

Enrollment occurs at point of machine delivery for new and Cat Certified Used machines by signing the HDAdvantage Customer Authorisation Forms provided by your Hastings Deering representative.

For existing fleet, contact your Hastings Deering representative to register for HDAdvantage and complete the simple Customer Authorisation forms.

Levels of service

INFORM

Automated recommendations on selected faults delivered via HD360 and access to advice from a Condition Monitoring Analyst (CMA) on request.

Designed to increase the reliability and profit-making potential of Cat Assets by screening electronic event fault code data to provide expert advice from Hastings Deering Condition Monitoring knowledge database. 

Condition Monitoring Methodology: Automated Critical Alert alerts on selected event fault codes

Inclusions:

  • Automated critical alert notifications for selected event fault codes delivered via HD360 

  • Fleet and asset location data easily available via HD360

  • Access to expert CMA (Condition Monitoring Analyst) advice on request 

  • VisionLink Connect subscription (Complimentary)

  • Visibility of machines in HD360 & Visionlink  

  • Fleet Benchmarking report (Reporting on similar customer usage profiles)

  • Cat Daily reporting  

  • Access to HD360 (mobile application and web application), Cat VisionLink (vl.cat.com), Oil Commander (sos.hastingsdeering.com.au) 

Optional Extras:

  • Visionlink API 

  • VisionLink premium subscriptions 

ADVISE

Proactive advice from a Condition Monitoring Analyst (CMA) when the machine generates an event or produces a fluid sample requiring attention.

Pro-active condition monitoring through a dedicated CMA correlating oil sample and electronic health and event fault code data in order to provide maintenance, component replacement, application, and repair recommendations to help improve reliability, safety and reduce total costs of ownership of your asset.

Condition Monitoring Methodology: Event based CMA advise and recommendations

Fluid Analysis: CMA correlation of existing lab results with electronic data cross referencing asset health data to provide in-depth recommendation. (SOS sample kits & Laboratory services charges are not included within this service)

Operating hours: 7am to 5pm / Monday to Friday

Inclusions:

  • Dedicated Condition Monitoring Analyst (CMA) providing in-depth data-driven insights into the overall health and utilisation of your assets through timely information, expert advice, and Condition Monitoring alerts 

  • CMA condition monitoring all fault codes (Diagnostic & Events) 

  • Additional correlation of SOS oil interpretation on all samples (Lab interpretation plus in-depth CMA cross referencing fault code asset health data)

  • Visibility of machines in HD360 & VisionLink  

  • Preventive maintenance alerts

  • Access to Cat VisionLink (vl.cat.com), Oil Commander (sos.hastingsdeering.com.au) 

  • VisionLink Connect subscription (Complimentary)

  • Fleet Benchmarking report (Reporting on similar customer usage profiles)

Optional Extras:

  • VisionLink API 

  • VisionLink premium subscriptions  

PARTNER

Confidence to know we are actively monitoring key machine parameters in the effort to identify emerging issues before they cause machine damage and recommendations on how to address these issues.

Designed to provide a complete overview of individual Asset and fleet performance and production trends, using predictive analytics and smart baselining to detect abnormalities in Assets to maximise productivity and efficiency, essential for managing and optimizing operations. 

Condition Monitoring Methodology: Predictive CMA advice & recommendations

Fluid Analysis: CMA correlation of existing lab results with electronic data cross referencing asset health data to provide in-depth recommendation. (SOS sample kits & Laboratory services charges are not included within this service)

Operating hours: 6am to 6pm / 7 days week

Inclusions:

  • Dedicated Condition Monitoring Analyst (CMA) providing in-depth data-driven insights into the overall health and utilisation of your assets through timely information, expert advice, and Condition Monitoring alerts 

  • Proactive monitoring of assets including: Electronic data (VIMS data) analysis 

  • Analysis of trends in machine telemetry data

  • Advance predictive analysis identifying faults before they trigger an events/diagnostic codes

  • Monitoring machine parameters against historical data from your machine to identify any developing faults

  • CMA condition monitoring on all fault codes (Diagnostic & Events) 

  • Additional correlation of SOS oil interpretation on all samples (Lab interpretation plus in-depth CMA cross referencing fault code asset health data)

  • VisionLink Connect subscription (Complimentary)

  • Fleet Benchmarking report (Reporting on similar customer usage profiles)

  • Rate of change predictive analytics models to identify rapid change in parameters that may have not breached a machine parameter limit

  • Access to HEI MineStar health reporting platform (or RFV/RAM for E&T) 

  • Customer access to recommendation portal to assist in recommendation work flow

Optional Extras:

  • VisionLink API 

  • VisionLink premium subscriptions

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