Customer Support Agreements

Customer Support Agreements (CSAs) are individualised plans to cover maintenance needs for your equipment. Particularly when planned with an Extended Protection Plan, CSAs lower your cost per unit or production.
Every piece of Cat® equipment is designed and built to provide maximum productivity and operating economy throughout its working life. Hastings Deering can help you maintain that built-in value through a Customer Support Agreement.


The essentials of a Customer Support Agreement

A CSA is any arrangement between you and your Hastings Deering Dealer that helps you lower your cost per unit of production. Agreements are custom-made to fit your business needs and can range from simple Preventive Maintenance Kits to sophisticated Total Cost Performance Guarantees. No matter which option you choose, you can be certain that Hastings Deering will provide you with careful planning and ongoing attention designed for your financial success.

When you have a CSA with Hastings Deering, you have more time to do what you do best, and that is, operate your business. Trained dealer technicians assist you by maintaining your equipment and efficiently reducing operating costs. In the end, everyone's goal is the same: helping you get more work done at the lowest possible cost.

It could be argued that the most important component of any CSA is flexibility.

There are no pre-set requirements or specific products and services that you must agree to buy. In every case and with every piece of equipment, a CSA is a customised plan. Whatever your needs, your costs can be a flat rate monthly fee or some other arrangement based on actual production hours. Your agreement may be for one piece of equipment or an entire fleet or as many pieces of equipment as you wish. Hastings Deering will work with you to determine the best strategies to ensure productivity is at its maximum and costs are minimised for both your Cat and non-Cat equipment.

Customer Support Agreements are not just for large pieces of equipment or new equipment. The need to get more work done at a lower cost is the same, regardless of the age of the equipment or the specific application.


A Partnership That Rolls Up Its Sleeves

At the end of the day, a CSA is a partnership between you and Hastings Deering that will help you and your business be successful by leveraging the equipment management expertise of your equipment. When you and Hastings Deering team up with a CSA, you get more than just a piece of Cat iron, you get the earnest attention of Hastings Deering.