Field Service Solutions

25/02/2009

Hastings Deering’s Field Service Operation offers more than just labour hire.  The dealer difference, backed by industry leading after sales support, provides a discernable difference in value.

Our Cat trained field service personnel are committed to safety; providing a high standard of quality, ensuring a premium level of service and support.

Hastings Deering’s field service provides more than just labour hire.  All personnel have access to:
Current Caterpillar software, for fast and accurate diagnosis and repair times
ET (Electronic Service Technician) communicating directly with the machine
SIS (Service Information System) providing access to up-to-date Parts and Service Manuals
STW (Service Technician Workbench); a dealer only technical data base
VIMS (Vital Information System) which monitors machine health
Caterpillar Parts availability, price, inventory and logistics
Speciality tooling
Direct liaison with Cat factory support
10 fully equipped workshops based within Queensland and Northern Territory  

Regardless of your requirements, Hastings Deering can tailor a labour option to meet your core business needs. With access to the Caterpillar technical network, coupled with our unparalleled warranty and industry expertise, we have the competitive advantage.

For Cat Field Service Solutions, contact your local Hastings Deering branch on 131228