Customer Support Agreements (CSA's)
13/12/2007
Regardless of what Cat equipment
you operate, a Customer Support Agreement (CSA) guarantees timely, expert
service to keep your machine operating. You have time to run your business
while Hastings Deering performs the specialist maintenance and repair jobs
on your cat equipment.
From a full Maintenance and Repair
Contract (MARC) to a Preventative Maintenance servicing agreement, Hastings
Deering has the expertise to maximise equipment productivity and provide
the lowest machine operating costs per hour.
Optimum machine availability and
reliability
CSAs minimise machine downtime by
utilising advanced diagnostic tooling and techniques. Costs are also minimised
by:
•
Recruiting and retaining qualified, experienced personnel
•
Parts inventories, storage and management
•
Repair tools, equipment and diagnostics tools
•
Service and lube trucks
•
Workshops, insurance and utilities
Flexible options
The most important feature of any
CSA is FLEXIBILITY. Hastings Deering’s Product Support personnel will
work with you to determine the most suitable agreement for your business.
We will assist you in achieving the maximum
return from your investment. Our
representatives are also directly backed by Caterpillar’s global resource
network.
Maintenance and Repair contracts
(MARC)
Under this CSA option, Hastings Deering
will provide the complete maintenance and repair solution for your Caterpillar
equipment including:
•
All management and planning required to ensure the fleet is available for
the planned production
•
Supply of technical expertise, supervision, labour, materials and tooling
to inspect, diagnose, repair and maintain the fleet
•
Develop, manage and execute comprehensive programs for preventative, predictive
and breakdown maintenance
•
Analysis of equipment performance and maintenance history to identify and
deliver improvements in performance, life costs and reliability
•
Supply of all parts, components and machine consumables to get the job
done
This type of agreement allows you
to concentrate on your core business while Hastings Deering manages your
equipment maintenance needs.
component
Management
With this CSA option, Hastings Deering
will provide component management support for your Caterpillar equipment
including:
Major components
•
Engine
•
Torque Converter
•
Transmission
•
Differential
•
Wheel Groups
•
Steering clutch, etc
Minor components
•
Water pumps
•
Turbocharger
•
Front and rear brake groups
•
Front and rear suspension groups
•
Hydraulic cylinder groups
Hastings Deering maintains an
extensive range of exchange components to support your equipment.
These components are strategically
located at branches throughout Queensland and the Northern Territory.
Preventative Maintenance Service
agreement
Hastings Deering On-Site Preventative
Maintenance servicing will get your machine running sooner. With 24 hour
service,
our Cat trained technicians will perform
a comprehensive service and inspection on your machine per the Cat lubrication
and maintenance guide.
Specially designed service vehicles
deliver clean oil (that complies with Caterpillar’s strict contamination
control standards) to your machine and will recover and dispose of the
waste oil.
Hastings Deering On-Site PM Service
includes:
•
Fixed price servicing
•
Genuine Cat parts
•
Thorough inspection of your machine with a written report
•
Genuine Caterpillar lubricant and filters – designed for your machine
•
Scheduled Oil Sampling analysis
•
Performed per the Caterpillar guidelines
•
Basic cleaning of the operator cab
•
Cutting and inspection of all oil filters removed during the service
•
Sonic - dry air filter cleaning service (available only in Central Qld)
How and where you work, combined with
your service capabilities, are among the variables that determine which
CSA is best suited to your business
needs.
Call your local Hastings Deering
branch on 131 228